Director, Knowledge Management

DESCRIPTION Build and govern Acosta Group’s GBS knowledge infrastructure for its dual-hub GCC. Owns the SOP library, process map governance, RACI documentation, knowledge repository, and GCC knowledge transfer — ensuring no process migrates without a complete, signed-off documentation package RESPONSIBILITIES Primary Responsibilities Knowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning standa…