Assistant Manager

Dear All, Greetings from Sagility Job Title: Assistant Manager Level/Salary Range: UJ3 Location: Hyderabad Working Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts) Reporting To: Manager Company: Sagility Health Key Responsibilities: Lead and supervise a team of customer service representatives. Ensure service quality and performance standards are met. Monitor daily operations, including call volume, SLAs, and KPIs. Conduct team meetings, performance reviews, coaching, and feedback. P…