Expert Telco Loyalty & Customer Lifecycle (m/f/d)

Design and own the end-to-end Telco customer lifecycle strategy, from onboarding to pre-renewal stages. Define and implement post-purchase and always-on CRM campaigns to increase engagement and customer value. Lead onboarding communications and customer education initiatives to improve product adoption and satisfaction. Develop cross-selling and upselling strategies throughout the customer contract lifecycle. Coordinate campaign implementation with Digital, CRM, Compliance, Marketing, and local…