FAA Complaints Lead – Client Experience

Standard Chartered plc is seeking an Associate Director, Client Experience to lead FAA complaints from receipt through investigation and closure, ensuring fair, evidence-based outcomes within set turnaround times. You will engage with clients and internal stakeholders to gather records, assess issues and communicate progress clearly and empathetically. The role focuses on client engagement, risk-aware decision making and audit-ready documentation, while identifying root causes and driving J-188…