Head of Customer Support (M/F)

Head of Customer Support (M/F) Miejsce pracy: Kraków Your responsibilities Set up and develop our support systems: the knowledge base and documentation, our own ticketing system, and spare parts for customers. You define what is needed and get it built with our engineers and with AI tools. Keep one record of every customer problem and of how often it repeats, and keep a steady cycle of fixing the causes with the engineering team. Make sure a problem counts as closed only when the customer confi…