Technical Support Analyst

Job Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Location: Pershore, Worcester Requirements: Full Time, 5 days On-Site Job Purpose To provide first- and second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining c…