IT Support Technician

You'll support a French fintech platform that automates accounting and finance for SMEs: real bugs, real data, real business owners waiting for answers. In French. What you'll actually do Take over escalated tickets, chats and video calls that L2 couldn't close Dig into application errors: reproduce, analyse, diagnose Check customer data directly in the database (MySQL) to catch errors at the source Work with Postman, Slack and the support team to get to the root cause Propose improvements to m…