Customer Experience Manager

This role drives software and service adoption, renewals, and growth by proactively managing the customer journey and mitigating renewal risks. You will act as a technology evangelist and trusted advisor, leveraging AI-driven insights to optimize customer environments and streamline workflows. Accountable for account financials (revenue and margin), you will lead cross-functional collaboration with sales, delivery, and CSS teams to integrate technical adoption plans into end-to-end strategies t…