Customer Success Manager

The Opportunity The Customer Success Manager (CSM) is responsible for the successful delivery, governance, and continual improvement of services provided to one of Vocus' key Federal Government accounts. Acting as a primary operational liaison between Vocus and the customer, the CSM works closely with account stakeholders and cross-functional teams, both within Vocus and across external partners, to ensure efficient delivery of customer outcomes. The role is focused on maintaining strong custom…