Technical Customer Support

ABOUT THE ROLE The Technical Support Engineer is responsible for providing advanced technical support for a SaaS platform by diagnosing and resolving complex customer issues related to APIs, integrations, authentication, custom configurations, and application functionality. The role involves troubleshooting using tools such as Postman, supporting API and OAuth integrations (including DocuSign), investigating Groovy scripts and workflow issues, analyzing logs, reproducing defects, and collaborat…