Chief Complaints & Customer Trust Lead

Domestic & General seeks an experienced Head of Complaints to lead our complaints strategy across Growth Markets, including Spain, Italy and Germany. The role covers governance, regulatory compliance and insights generation to improve customer journeys and outcomes. You will drive end-to-end complaints handling, ensure timely resolution, and engage with regulators. This leadership position shapes product and process improvements, safeguarding trust and compliance across multiple markets. J-1880…