Senior Engineering Manager, Machine Learning

Job DescriptionSenior Manager, AI - Custom AgentsAbout the groupZendesk’s Custom Agents group enables customers to build specialized AI agents that understand business context, reason through complex tasks, and take actions across Zendesk and connected systems. These agents combine natural language instructions, enterprise knowledge, and tools to automate work such as investigating requests, interpreting documents, applying policies, and coordinating service workflows.Our focus is making these …