Lead Customer Care Manager for High-Impact Experience Strategies

Elevate customer experiences as a Senior Manager in Customer Care. Spearhead retention initiatives and lead a high-performing team to achieve outstanding CSAT and NPS metrics. This leadership role focuses on enhancing customer satisfaction and driving retention strategies within a dynamic childcare catering environment. You'll oversee the Customer Success strategy while coaching and developing the Customer Care and Account Management teams. Collaboration will be key as you work cross-functional…