Digital Colleague Experience Lead - Acting Head of

ㅤ Contract type: Permenant Location: Alderley Park & Glasgow Working style: Hybrid 50% Looking for a Head of Digital Colleague Experience to lead the next stage of transformation across our Contact Centres and Group Operations. This is a senior transformation role at the intersection of Operations, Digital, and AI. You’ll bring together operational transformation, process redesign, CCaaS, automation, and AI to improve how our colleagues work and serve our customers. You’ll take an end-to-end vi…