Descripción
Are you passionate about hospitality, enjoy welcoming guests with a warm smile, and love creating memorable guest experiences? Are you someone who brings positive energy to the team and thrives in a dynamic environment? Then we would love to meet you!Your RoleAs our Front Office Manager, you will lead the Front Office team and play a key role in ensuring a smooth operation and an excellent guest experience. You will inspire and develop your colleagues, set clear goals, and ensure that every guest feels welcome and well taken care of throughout their stay.You will also be the main point of contact for the housekeeping company's supervisor and the night team. As part of the hotel's management team, you will report directly to the Hotel General Manager and contribute to the overall success of the hotel.At Holiday Inn Express, we work with small, hands-on teams where collaboration, flexibility, and a proactive approach are essential. Your responsibilities will include:• Leading, coaching, motivating, and training Front Office team members.• Developing, implementing, and maintaining operational procedures and quality standards, including regular checks.• Contributing to the hotel's financial and occupancy targets through effective upselling and cross-selling.• Managing personnel-related matters, including:• Preparing and approving staff schedules.• Ensuring optimal staffing levels.• Supporting recruitment, selection, onboarding, and training of new colleagues.• Conducting performance and appraisal conversations.• Supporting the professional development and motivation of the team.• Ensuring smooth daily operations and maintaining excellent communication between departments.• Taking ownership of guest satisfaction, service quality, and operational performance.Functie-eisen:What Makes You a Great Fit?We are looking for someone who combines a genuine passion for hospitality with strong leadership skills and a hands-on approach.Ideally, you:• Have a natural t