Night Receptionist

Job Description Nights Team Member What is the main purpose of the role? You'll maintain an optimum and exceptional level of customer care and service to both internal and external customers, whilst staying fully conversant with the hotel, the company product and facilities. You'll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You'll also carry out regular check / patrols around all areas of the …