Junior Manager – Digital Customer Care

PURPOSE OF THE ROLE The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital platforms. This role is accountable for people leadership, performance delivery, and compliance, ensuring KPIs and service standards are consistently met or exceeded. This is not a passive, “monitor and …