Major Incident Manager (MIM)

Role Overview The Major Incident Manager (MIM) isresponsible for end-to-end management of significant production incidents(P1/P2), ensuring minimal business disruption, strict SLA adherence, and effective stakeholder communication aligned to ITIL- based Major Incident Management practices. Key Responsibilities Lead Major Incident Management (P1/P2)with complete ownership of the incident lifecycle. Establish command-and-control to drive MTTR- focused incident resolution. Initiate and chair Major…