AI-Driven Customer Operations Lead, Iberia (Madrid)

LEGO Brand Retail Inc. is seeking a Customer Operations Manager for Iberia, based in Madrid with a 3-day-per-week office presence. You will lead cross-functional order-to-delivery activities and retail inventory management, connecting customer service, logistics and demand planning to drive smarter processes through technology and collaboration. The role emphasizes implementing and optimising end-to-end processes, using SAP and generative AI tools, and leading a team across distribution, order …