Customer Support E commerce Team Lead

Position Customer Support Team Lead Location Pune Maharashtra Employment Type Fulltime Working Days 5 5 days per week Overall Experience Minimum 4 years Team Lead Experience Minimum 2 years Key Responsibilities Lead manage and mentor a team of Customer Support Executives Monitor team performance productivity and service levels Handle customer escalations and ensure timely resolution of critical issues Track KPIs such as CSAT SLA adherence FRT resolution time FCR and ticket backlog Conduct regul…