Functional Developer – Dynamics 365 Contact Centre & CRM

Salary: £21,000 - 61,000 per year Requirements: Experience configuring and supporting Dynamics 365 Customer Service and Contact Centre. Ability to interpret business requirements and solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email, and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS, and SIP-based voice solutions. Experien…