Descripción
The opportunity Join Hitachi Energy and become the key link between our customers in Eastern Europe and Ukraine and our global service and engineering teams. In this impactful role, you will combine technical expertise, project management, and customer focus to resolve complex quality and service challenges, drive successful recovery projects, and help ensure the reliability of critical energy infrastructure across the region. How you'll make an impact Serve as the primary customer interface for quality and service-related matters in Eastern Europe, with a strong focus on Ukraine. Act as the communication and coordination bridge between customers, local Ukrainian organizations, and Hitachi Energy's Engineering, Troubleshooting, and Service teams in Switzerland. Assess equipment damages and technical issues related to Gas-Insulated Switchgear (GIS) and Generator Circuit Breakers (GCB). Coordinate repair, refurbishment, and recovery activities from initial damage assessment through successful project completion. Support field service teams remotely during inspections, troubleshooting activities, and emergency interventions. Prepare professional damage assessment reports, technical findings, and repair recommendations in Ukrainian and Russian. Review, translate, and communicate field reports, inspection findings, technical documentation, and repair proposals between customers and internal stakeholders. Manage communication with customers throughout the repair process, ensuring transparency, responsiveness, and alignment of expectations. Coordinate technical clarifications, material requirements, logistics interfaces, and repair schedules between Ukraine and the Service Switzerland organization. Communicate technical findings, corrective actions, repair recommendations, and mitigation measures to customers and relevant stakeholders. Ensure timely escalation, tracking, and resolution of quality and service-related issues. Support the implementation and continuous improve