Descripción
Job Highlights - Location: The Hague, Zuid-Holland, Netherlands - Rate: €3.6k - 3.9k per month + gross - Type: Contract Guest Experience Manager Job title: Guest Experience Manager Location: The Hague, Netherlands Salary: €3600-€3900 gross per month Start date: ASAP We are seeking an experienced and passionate Guest Experience Manager to take on a key leadership role at a family attraction in The Hague. Reporting to the attraction's General Manager, the successful candidate will combine outstanding service leadership with the ability to build, develop, and inspire a front-line team that will welcome thousands of families every year. Key Responsibilities - Guest journey leadership: Own the end-to-end guest experience across admissions, orientation, interactive play zones, retail, and food & beverage touchpoints, ensuring a seamless, joyful, and safe visit for families with children of all ages. - Team development: Recruit, train, and mentor a team of hosts and experience coordinators - setting service standards, coaching individuals, and building a culture where playfulness and professionalism go hand in hand. - Service recovery: Act as the senior point of contact for guest feedback and complaints, resolving issues with confidence and turning disappointed visitors into loyal fans. - Standards and safety: Ensure all areas meet strict cleanliness, accessibility, and child-safety standards, working closely with operations and maintenance teams on daily readiness checks and continuous improvement. - Performance and insights: Monitor guest satisfaction scores, queue times, and capacity flow, translating data into concrete actions that improve both the guest experience and commercial performance. Key Requirements - 5+ years of experience in guest service leadership within theme parks, family entertainment centres, attractions, hospitality, or a related guest-facing environment, including experience with a new venue opening o...