Director of Contact Centre Operations

Michael Page International Pte Ltd is recruiting a senior operations leader to oversee end-to-end contact centre operations in Singapore. You will drive efficiency, service excellence, and consistency across channels, ensuring alignment with business goals. You will monitor SLAs, KPIs, CSAT and QA standards, lead a team of contact centre professionals, and implement strategies to elevate customer experience and service quality while managing budgets and resource planning. J-18808-Ljbffr