Hiring For Team Leader - Operations | international BPO

Key Responsibilities Lead, manage, and motivate a team of customer support executives in an international BPO setup Monitor and analyze key performance metrics: AHT, CSAT, NPS, shrinkage, and attrition Provide regular feedback, coaching, and performance evaluations Manage daily team operations including scheduling, attendance, and shift management Drive process improvements and maintain high service quality Handle escalations and ensure quick resolutions Prepare performance reports and share in…