Application Support Engineer (Iot)

Mission / Role Purpose The Application Support Engineer (L2) provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.The role focuses on incident resolution, troubleshooting, escalation management, and continuous service improvement. Key Objectives End-to-end ownership of incidents and service requests. Ensure SLA and KPI compliance. Enable L1 teams and i…