Lead ICT End-User Support & Service Delivery

University of the Free State seeks a Lead ICT Technical End User Support professional to manage 1st and 2nd line support teams, coordinate external partners, and provide hands-on assistance for Windows/macOS devices and applications. You will ensure proper incident logging, lifecycle management, and security compliance while driving user adoption through effective training. The role requires a Bachelor’s degree (NQF Level 7) and ITIL certification, with at least two years of ICT end-user suppor…