Supervisor/ Lead Operator VA Switchboard Operator

Job Description Job Description Description: Location: Michael J. Crescenz VA Medical Center 3900 Woodland Avenue, Philadelphia, PA 19104 Position Summary: The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements. Essential Duties and Responsibilities: • Must have knowledge and understanding of medical terminology • Supervise daily tel…