Executive Manager (Service Strategy and Delivery Department) - Contract

[What the role is] This role will lead the Customer Insights team to develop strategic customer intelligence capabilities for NEA. The role is responsible for strengthening NEA's understanding of customer needs, behaviours and service trends to support service delivery improvements and customer experience outcomes. This role provides leadership to officers within the team and drives the use of advanced analytics, AI-enabled tools and evidence-based decision making. You will be working closely w…