Public Sector Contact Centre Ops & Transformation Lead

Public Service Division in Singapore is seeking a strategic and hands-on professional to lead the transformation of its contact centre operations within ServiceSG. The role focuses on delivering omnichannel, citizen-centric service across Whole-of-Government channels and ensuring performance, governance and continuous improvement. You will manage day-to-day operations, oversee outsourced partners, coordinate with agencies and auditors, and drive AI-enabled initiatives to future-proof contact J-…