Genesys Cloud CX Engineer (Charlotte)

We’re seeking a hands-on Genesys Cloud CX Engineer/Developer to support the design, development, and optimization of enterprise contact center solutions. This is an opportunity to work on customer-facing voice automation, conversational AI, call routing, and integrations within a complex enterprise environment. Key Responsibilities Design, develop, and maintain Genesys Cloud CX Architect flows, IVR solutions, voice bots, and conversational AI experiences. Configure and optimize call routing, qu…