HALO ITSM Administrator

Job Description: Administer users, agents, teams, roles, permissions, ticket types, forms and notifications. Configure incident, request, problem and change workflows, including assignment, approvals, service levels and escalations, with process owners. Improve the service catalogue, self-service portal, knowledge base and automated request fulfilment. Maintain asset and configuration data quality; configure and troubleshoot integrations and data imports. Develop reports and dashboards for serv…