Customer Success Executive

Key Performance Indicators (KPIs) ● Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts. ● Net Promoter Score (NPS): Achieve 20 or higher. ● Customer Satisfaction (CSAT): Maintain 75-80%. ● Churn Rate: Keep below 10% annually. ● Adoption Rate: Increase feature utilization by 20% within 6 months. ● Renewal Rate: Achieve 90% renewal success for assigned accounts Key Responsibility: ● The Customer Success executive ensures clients maximise value from the SaaS HR Tech platf…