ServiceNow Business Analyst

SNI is serving as a trusted IT Outsourcing partner in line with the needs of World's most prestigious firms and carried out successful projects worldwide. Responsibilities: Facilitate workshops, gather requirements, and create Report Solution Design Documents (RSDDs) and Agile user stories. Partner with ServiceNow PA Developers to build dashboards/scorecards and lead UAT sign-offs. Define and track supplier SLA/KPI metrics, supporting monthly reviews, gap analysis, and penalty/earn-back reporti…