Service Delivery & Incident Management Lead

Jobline Resources Pte Ltd is seeking an experienced IT service management leader to oversee L1–L3 support for production systems in Singapore. You will triage incidents, manage the service desk, and coordinate problem management to prevent recurring issues. The role emphasizes change management, vendor coordination, and ensuring security/compliance across operations, with ITIL 4 Foundation and cloud certs preferred. A senior manager will lead incident responses and post-incident reviews. J-1880…