Global VP, Customer Experience & Growth

Ersilia is seeking a VP of Customer Experience to redefine the end-to-end journey globally and turn CX into a growth engine for a category-defining SaaS company. You will own the global customer lifecycle, from onboarding to advocacy, shaping strategies that scale across markets. You will sit at the intersection of customer, product, and operations, building a high-performance, metrics-driven organization and embedding the voice of the customer into product decisions and GTM plans. J-18808-Ljbf…