Descripción
**Job summary**In this position, you will be the first point of contact for all IT questions from our employees at our Hedingen site and provide support to our other European sites. Reporting to the Lead EU IT Service Management, you will run the IT hotline, look after end\-user devices and accounts throughout their lifecycle and work closely with KLK Group IT in Malaysia to harmonise support processes. The role requires a hands\-on, structured and customer\-oriented way of working.**Main tasks*** Managing the IT hotline (first\-level support): providing assistance, processing error reports and troubleshooting, with telephone, on\-site and remote support, including for our EU sites* Working closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites* Ensuring smooth IT support, coordinating field service employees, supporting second\-level support and escalating hardware issues to vendors* Setting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts* Ensuring end\-user devices comply with global endpoint configuration, security and patching standards* Assisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks ( VLAN assignment)* Creating technical documentation (manuals, installation instructions, etc.)* Performing administrative tasks within the IT department and participating in IT projects* Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities**Special requirements*** Willingness to take part in the on\-call duty rotation* Occasional travel to our EU sites (if required)* Mutual deputising with the IT Infrastructure Specialist**Your pro