Tier 3 IT Service Desk Analyst - Lead

Job Description Job Description Job Description Job Title : Tier 3 IT Service Desk Analyst – Lead This position is based in our historic downtown San Antonio headquarters. Summary : The Tier 3 IT Service Desk Analyst – Lead partners closely with infrastructure, cloud, networking, cybersecurity, and application teams to resolve complex issues, perform deep root‑cause analysis, enhance ITSM processes, and strengthen operational maturity. The role also mentors Tier 1 and Tier 2 staff, contributes …