Urology Patient Access Call Center Supervisor

Boston Children’s Hospital seeks an Ambulatory Clinic Supervisor to lead daily operations for its Urology call center in Boston, MA. In this role, you will coordinate staffing and workflows, support accurate and timely call handling, appointment scheduling, and patient communication, and monitor service quality and operational performance. You will coach staff, address escalated concerns, and partner with clinicians and administrative teams to improve access and continuity of care. The successf…