IT Support Analyst

The role: We are looking for an IT Support Analyst to join our IT Service Desk team in our IT department in Bristol. In this role you will provide IT support to Simmons & Simmons system users who are experiencing IT-related issues. Working to scheduled but varying shift patterns, this role involves recording, diagnosing, monitoring and resolving problems by using a call management system, which provides a high-level audit trail for every call made or taken. The strategy for the IT Service Desk …