Sr. Analyst, CX and Commercial Services

Job Description Job Description The Senior Analyst, Customer Experience and Commercial Analytics owns how Dobson measures the customer experience and the operations that deliver it. This role runs the Qualtrics NPS program, produces the recurring scorecards for customer care, back office, and service delivery, and supports business development with the analysis behind growth decisions. Customer experience reporting today is manual and assembled by hand each cycle. This role automates it, sets t…