End User Support Analyst IV

End User Support - Data Analyst IV -W2 Chicago IL - Hybrid Job Description: Essential Responsibilities: Analyze Service Desk interaction, incident, request, workforce, quality, customer satisfaction, service-level, and self-service data to identify trends, recurring issues, demand drivers, and improvement opportunities. Develop and maintain dashboards, scorecards, forecasts, and executive-ready reports that translate complex data into clear insights, risks, recommendations, and measurable outco…