Head of Customer Experience

Salary: €90,000 – €125,000 gross per year, plus bonus · Dortmund, Germany, or remote within the EU · full-time, permanent 10ML serves customers across Europe in their own languages. You lead customer experience for 10ML perfume decants and samples, from the first question before an order to the moment a parcel arrives, and you turn every contact into a reason to come back. What you will do Build and lead a multilingual customer care team covering German, French, Italian, Spanish, Polish, Dutch …