L1 technical Support

Hiring 1st Line Service Desk Analyst (L1 Technical Support) for Cloud based IT Firm with 3-5 years of experience (UK Shift) Salary Budget upto 7 LPA. English communication mandatory. Description: Role purpose Provide a responsive, customer-focused first point of contact for colleagues across the business. The role logs, owns, diagnoses and resolves common IT incidents and service requests at first contact wherever possible, escalating effectively while keeping users informed and maintaining acc…