Assessment Specialist, Scams

Job Description As an Assessment Specialist, you will provide the critical first assessment of every scam complaint. You will establish what has occurred, identify the regulated entities involved and determine whether the complaint falls within our jurisdiction under the Scams Prevention Framework. You will then assess its urgency and ensure it reaches the right team with the information they need to progress it. In this role, you will: Deliver a caring, trauma-informed experience for people wh…