Quality Analyst

Desired Skills: ➢ Min. 2 years of experience of working as a QA or Sr QA for a US, UK or Australian process (Voice Process) Must be Graduate ➢ Exposure to Sales domain will be preferred. ➢ Excellent Verbal & Written Communications Skills ➢ Custodian of all Qualitative parameters including Quality Scores, Compliance and CSAT ➢ Very Good Presentation, Feedback and Coaching skills ➢ Ability to observe, analyze and identify process improvement opportunities ➢ Must be comfortable working in 24/7 ro…