Contact Centre Dispatcher

An opportunity is available for Contact Centre Dispatcher based in Cardiff. This is an office based role operating on a 3 cycle shift role which includes a combination of days, evenings, weekends and bank holidays.The successful candidate will be accountable to the Dispatch Team Leaders and Team Manager for managing live faults and dispatching engineers, ensuring incidents are compliant at all times and that customer expectations are met. The role also involves receiving and handling telephone …