Business Analyst- Digital Self Service, customer service experience

Senior Business Analyst – Digital Self Service & AI Introduction: We are looking for a highly experienced Business Analyst to support and enhance self-service digital capabilities and customer experience initiatives This role will involve collaborating with Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions. Responsibilities: Lead analysis and requirements definition for omni channel self-service features on customer-facing platforms (we…