Helpdesk / Level 1 Support - ICT

We are seeking an experienced ICT Service Desk Analyst to provide first-level technical support to staff within a Queensland Government department. Reporting to the Service Desk Coordinator, you will be the first point of contact for IT-related incidents, service requests and technical enquiries. You will play an important role in delivering a responsive, customer-focused service, ensuring issues are accurately recorded, prioritised and resolved or escalated within agreed service levels. This i…