Workforce Management Senior Real Time Analyst

We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona, Spain or Essen, Germany. DUTIES AND RESPONSIBILITIES: Monitor intraday metrics (volumes, productivity, KPIs) to ensure staffing levels align with service level agreements. Adjust schedules and call/skill routing based on real-time performance and volumes. Provide real-time and post-mortem performance reports to Operations leaders. Communicate intraday challenges impactin…